Shipping Policy

1. Introduction

At STORENEX LLC, we are committed to delivering your hair care products safely, securely, and on time. This Shipping Policy outlines the methods, costs, and timelines for shipping orders placed on storenex.site.

By placing an order, you agree to the terms described in this policy.

2. Shipping Methods and Delivery Times

• We offer free standard shipping on all orders within the United States.
• Estimated delivery time for standard shipping: 3–7 business days from the order confirmation date.
• Expedited shipping options may be available at checkout for an additional cost (if applicable).
• Delivery times are estimates and may vary due to factors such as carrier delays, weather, or high-volume periods.

3. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• You will receive an order confirmation email and, once shipped, a tracking number.
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Locations

• We currently ship to all addresses within the United States.
• International shipping is not available at this time.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment directly through the carrier’s website.
• Please allow 24 hours for tracking information to update after shipment.

6. Shipping Issues

• If your order is lost, delayed, or damaged during transit, contact our support team immediately.
• We will work with the carrier to investigate and resolve the issue.
• In cases of verified loss or damage, we will provide a replacement or full refund.

7. Incorrect or Incomplete Addresses

• Please ensure your shipping address is complete and accurate.
• Orders with incorrect addresses may be delayed or returned to us.
• Additional shipping charges may apply to re-ship returned orders.

8. Contact Information

For questions regarding shipping, tracking, or delivery issues:

STORENEX LLC
📍 2801 N Main St, Roswell, New Mexico 88201, United States
📞 (505) 720-6103
EIN: 39-4940106