Welcome to the STORENEX LLC FAQ page! Here you’ll find answers to the most common questions about our products, shipping, orders, and customer support. If you need additional help, feel free to contact us anytime.
🛍️ Orders & Products
1. What types of products do you sell?
We offer a growing selection of high-quality hair care products—including shampoos, conditioners, treatments, oils, styling products, and more.
2. How do I place an order?
Simply browse our products, add your items to the cart, and proceed to checkout. Our secure checkout makes ordering quick and easy.
3. Are your products safe to use?
Yes. All products are selected with care, quality, and safety in mind. If you have allergies or sensitivities, check the product description or contact us before ordering.
🚚 Shipping & Delivery
4. Do you offer free shipping?
Yes! We offer FREE shipping on every order, with no minimum purchase required.
5. How long does shipping take?
Most orders ship within 1–2 business days and typically arrive within 3–7 business days depending on your location.
6. Do you ship internationally?
Currently, we only ship within the United States.
📦 Order Issues
7. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can follow your package at any time.
8. What if my order arrives damaged or incorrect?
Contact us immediately at (505) 720-6103, and we’ll resolve the issue quickly.
💳 Payments & Security
9. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
10. Is my payment information secure?
Yes. Our website uses encrypted, secure checkout technology to protect your information.
↩️ Returns & Refunds
11. What is your return policy?
If you receive a damaged, defective, or incorrect item, we will provide a replacement or refund. Contact us within 7 days of delivery for assistance.
Return Address:
STORENEX LLC
📍 2801 N Main St, Roswell, New Mexico 88201, United States
📞 (505) 720-6103
EIN: 39-4940106
⚠️ Please do not send your purchase back to any address other than the one listed above.
12. How do I request a refund?
Call us at (505) 720-6103 or email us business@storenex.site, and we’ll guide you through the process.
📞 Customer Support
13. How can I contact you?
You can reach us anytime:
📞 Phone: (505) 720-6103
📍 Address: 2801 N Main St, Roswell, New Mexico 88201, United States
💼 Business Name: STORENEX LLC