At STORENEX LLC, we value our customers and aim to provide a smooth and transparent shopping experience. If you are not satisfied with your purchase, we offer an easy return process.

1. Return Eligibility (14-Day Policy)

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • Item must be unused, undamaged, and in original packaging.
  • All accessories, manuals, and parts must be included.
  • Proof of purchase (order number/receipt) is required.
  • Any item damaged due to customer misuse is not eligible.

2. Non-Returnable Items

These items cannot be returned:

  • Items labeled “Final Sale”
  • Products damaged after delivery
  • Customized or personalized items
  • Gift cards or digital products
  • Items returned without authorization

3. Return Address (Must Use This Address)

All approved returns must be sent to the following address:

Return Address:
STORENEX LLC
📍 2801 N Main St, Roswell, New Mexico 88201, United States
📞 (505) 720-6103
EIN: 39-4940106

⚠️ Please do not send your purchase back to any address other than the one listed above.

4. Return Process

  1. Request Return: Email us with your order number and reason for return.
  2. Approval: We will review the request and provide authorization.
  3. Ship Item: Send the product to the official return address.
  4. Inspection: Our team will inspect the returned item.
  5. Refund: If approved, your refund will be issued to your original payment method within 3–7 business days.

5. Damaged or Wrong Item

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Include clear photos/videos of the issue.
  • We will replace the item or offer a full refund.

6. Cancellations

Orders can be canceled only before shipping. Once shipped, cancellation is not possible; however, a return can be requested after delivery.

7. Refund Time

After we receive and inspect the returned product, refunds take 3–7 business days to process. Your bank or payment provider may take extra time to reflect the refund.

8. Shipping Costs

Return shipping costs must be paid by the customer unless the product received was incorrect or damaged.

Original shipping fees are non-refundable.Original shipping fees are non-refundable.

9. Contact Information

For any questions or assistance regarding returns or refunds:

STORENEX LLC
📍 2801 N Main St, Roswell, New Mexico 88201, United States
📞 (505) 720-6103
EIN: 39-4940106